Our Clients

2025 - CURRENT

Verian is a world leading, purpose-led and independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. With their researchers working with some difficult subjects -- family violence, consent and sexual assault --, they reached out to Lilly Pilly for some help in preventing and responding to vicarious trauma. We responded by talking through their needs and developing a bespoke service offering of group based pre-project skills and resilience training and post-project debriefing as well as one to one support for individual researchers as required.  

Testimonial: "Working across complex research environments, Verian’s staff often engage directly with citizens on difficult issues that are sensitive, personal and, at times, confronting. This work requires care, judgement and emotional resilience, particularly where conversations touch on safety, health, identity, trauma or lived experience. In this context, Lilly Pilly Counselling have been an ideal partner. Through their training and debriefing support, they help our people engage safely and with care, while maintaining perspective in demanding situations. Their approach supports our teams to continue delivering high-quality work in a way that is sustainable over time.”

2023 - CURRENT

The ALS contacted Lilly Pilly seeking an Aboriginal clinical supervisor to provide program of individual and group supervision their Mental Health Advocacy and Referral Service team members. These Mental health Officers work to divert First Nations clients away from the criminal justice system by providing culturally safe support, health assessments, and referrals to local community services. We reached out to an Aboriginal Mental Health Social Worker from our collective and designed a flexible supervision program that met the scheduling needs and delivery preferences for all staff.  

2026 - CURRENT

One Door Mental Health is a leading mental health service provider specialising in severe and enduring mental illnesses. As part of a larger mental health hub contract, they needed to provide on-demand psychological support services accessible from multiple locations across the catchment. Lilly Pilly’s collective of clinical and registered psychologists and accredited mental health social workers had the level of skills and experience to meet client need. In partnership with One Door, Lilly Pilly established a panel of diverse providers to provide services and established a tailored referral and allocation pathway.  

Testimonial: “We approached Lilly Pilly Counselling to partner with us as their clinicians work alongside people in a way that values lived experience, builds on strengths, and creates space for meaningful conversations that support recovery and wellbeing. Through a shared commitment to person-led and trauma-informed practice, Lilly Pilly Counselling is an important partner in helping people access the right support at the right time.”

2024 - CURRENT

Lilly Pilly won a competitive CESPHN tender to deliver a new program embedding experienced social workers within solo and small GP clinics. Designed for people with chronic conditions and complex psychosocial needs, GP+ strengthens team‑based care, improves access, and reduces pressure on emergency and acute services. Social workers deliver stepped, evidence‑based care including assessment, care coordination, advocacy and system navigation (NDIS, Centrelink, housing), with flexible in‑practice, telehealth, outreach and home‑based support.  

“The GP+ social worker helped me make sense of a complex system and get my life back on track.” 

2021 - CURRENT

QHC is a leading NDISregistered provider delivering highquality disability and community services to people with complex support needs across NSW. QHC engaged Lilly Pilly Counselling to design and deliver a structured staff support framework in response to client deaths, critical incidents and highimpact presentations. Our services have included facilitated group and critical incident debriefings, confidential 1:1 clinician support, and tailored, inperson training in vicarious trauma, burnout, psychological safety and workforce sustainability.  

Testimonial: “Lilly Pilly Counselling has been a valued support for our staff members, particularly following challenging workplace situations and critical incidents. Their team provides a safe, professional, and compassionate space for staff to process difficult experiences, reflect on their wellbeing, and access practical strategies for moving forward. The support offered is responsive, approachable, and tailored to the needs of frontline workers, making it an important resource for both staff wellbeing and resilience.”

2026 - CURRENT

Flourish Australia is a community mental health organisation that supports people to flourish, believe in their futures, and become contributing members of the community. They reached out to Lilly Pilly as they wanted to provide safe and accessible Pilates and Yoga as therapeutic options for clients. Through our member network, we found a fully qualified and experienced trauma informed Pilates and trauma sensitive yoga instructors to run weekly classes for Flourish clients. 

2024 - CURRENT

Lilly Pilly partnered with CESPHN to develop a new approach for the La Perouse Aboriginal community, in response to long-standing barriers to accessing and sustaining care. Traditional models were not working, with high rates of missed appointments and services that did not reflect cultural needs or lived experience. 

We designed and introduced a flexible, employment-based model that delivers culturally safe, trauma-informed psychological support within the community. It includes drop-in, same-day, and planned appointments, with flexible session lengths in settings that feel safe and appropriate. The model focuses on building trust through strong community engagement and partnerships with local services. This approach improves access, supports continuity of care, and strengthens long-term wellbeing outcomes. 

The La Perouse project was recognised with a nomination for Excellence in Aboriginal Health and Wellbeing at the Central and Eastern Sydney Primary Health Awards. 

2021 - 2025

Knowmore Legal Service provides legal advice and support to adult survivors of institutional sexual abuse within a multidisciplinary, trauma-informed and culturally sensitive framework, with a team of lawyers, Aboriginal engagement advisors, counsellors/social workers and financial counsellors working together to assist clients to navigate the National Redress Scheme.  

They first reached out to Lilly Pilly in 2021 for clinical supervisors and trainers with knowledge and experience working with complex trauma and impacts of institutional sexual abuse. In addition to providing individual supervision with a skilled team, Lilly Pilly also delivered staff training for Vicarious Trauma, Staff Wellbeing and Trauma informed Practice and Boundaries. 

2015 - 2025

PSS provides psychological therapy to clients on restricted incomes with mental health concerns. As one of two consortia, Lilly Pilly grew and responded to the expanding program developing streams to increase access for First Nations, young people, children, multicultural communities, LGTIQA+, aged care residents, and suicide prevention, culminating in 80+ Lilly Pilly members providing more than 15,000 sessions a year.  

Lilly Pilly has provided employee supervision and debriefing services to multiple clients, including: 

• Women’s and Girls’ Emergency Centre

• Mighty Nice

• Office of the Director of Public Prosecutions NSW

• National Heavy Vehicle Regulator

• Kari Australia

• New Horizons

• Xpert Group 

• Department of Communities and Justice 

• Justice Support Centre 

Testimonial: ”I first heard about Lillypilly Counselling’s external supervision services through my work. At first, I worried it would be difficult to arrange an appointment, but I received a response from a therapist straight away. In our very first session, the Lilly Pilly Counsellor created such a safe and supportive space where I feel heard and understood. It was clear the Counsellor had a lot of experience working with people who were in similar roles to me and within the same industry. She has provided me with a truly positive experience, and I would highly recommend Lilly Pilly Counselling to anyone looking for skilled counsellors.”

Therapeutic Groups for Mental Health Problems 

Lilly Pilly has successfully tendered for several funded multi-group programs for clients, including primary health networks and local governments, developing a suite of innovative, evidence-based therapeutic groups for people with mental health issues including:

• Mindfulness in Cantonese 

• Mindfulness Based Cognitive Therapy for Depression 

• Dialectical Behaviour Therapy (DBT) 

• Dungeons and Dragons for gender and neurodiverse people 

• Trauma sensitive yoga and trauma informed Pilates 

• Walk and talk with a therapist  

• Youth Outdoor Therapy  

• Peaceful Kids group programs in public schools  

• Circle of Security and Tuning into Kids parenting programs 

• Buried in Treasures Hoarding Programs